At MEHTIN, we prioritize customer satisfaction and stand behind the quality of our ELDs, dash cams, GPS hardware, software, and subscription services. If you are not completely satisfied with your purchase, we are here to assist you with the return and refund process.


Returns

You may return your product within 14 calendar days from the date of receipt for any reason.

If a defect is found after 14 days, please contact us. We will either replace or repair the product at our discretion.

Only items purchased directly from MEHTIN are eligible for returns. Items bought from third-party dealers or resellers cannot be returned, refunded, or exchanged.

To initiate a return, please contact our support team at info@mehtineld.com for further instructions.


Return Conditions

Items must be returned in their original packaging with all accessories included (cables, adapters, manuals, etc.).

Products must be unused, undamaged, and in like-new condition to be eligible for a refund

If an item is missing components, a non-refundable deduction may be applied.

If an item is returned damaged, scratched, or unsanitary, we may deny the return.


Return Process

Securely pack the item to prevent damage during shipping. We recommend using a box and bubble wrap for protection.

Ensure that all original accessories, cords, adapters, and documentation are included in the package.

We recommend using a secure, trackable shipping method such as USPS Insured Mail or UPS to return the product. MEHTIN is not responsible for lost or damaged shipments.

Once we receive your return, we will inspect the item and process your refund within 3–5 business days.


Refunds

After processing your return, we will issue a refund in the same form of payment used for the original purchase.

Funds should be available within 5 business days after processing.

If you prefer, you may exchange your item for the same product instead of receiving a refund.

Shipping fees are non-refundable.


Subscription Cancellation

Subscriptions can be canceled anytime before the next billing cycle.

Monthly subscriptions are non-refundable after billing.

For billing issues, contact us within 7 days of the charge.


Legal Compliance

By purchasing and using our products and services, you agree to comply with all applicable federal, state, and local laws regarding ELD compliance, GPS tracking, and related logistics technology.

MEHTIN makes no guarantees regarding regulatory compliance beyond the functionality of our devices and software as advertised.

We are not responsible for fines, penalties, or violations incurred due to misuse, improper installation, or non-compliance with regulations set by FMCSA or other authorities.

All warranty and return claims are subject to review and approval by MEHTIN and must meet the conditions outlined in this policy.


Contact Information

For any questions, reach out to us

Email: info@mehtineld.com
Phone: 833-667-0054
Address: 70 Zanetta Crescent, Brampton ON L6Y 6A2

By purchasing from MEHTIN, you agree to our Return & Refund Policy.

Go Back Top